If you prefer, you can return the items to the store location 7-days a week. An appointment will be required to arrange a date and time for pick up to ensure a smooth pickup attempt. We or the third-party carrier will pick up the items from the CURBSIDE of the address. Generally, the return pickup will occur within 4-7 business days. We will arrange the return pickup with the carrier on your behalf. Once we approve the return, we will provide you with instructions. Our team will assess the damage and work with you to determine a solution. Once you locate all the issues with the product, please take a few photos or record a video and send it to or text 34. In most cases, we will send you a replacement part or issue a non-negotiable partial refund to honor our customer satisfaction guarantee. In the unlikely event that you receive a product that's damaged in transit or defective, we're here to make it right. To start the return process, please send an email to or call the store at 83. Non-returnable items include mattresses, used items, items without the original packing and assembled items. Please note that the shipping charges from the original order are not able to be refunded once the services have been completed. Ex: $450 purchase returned - we deduct $90 and refund $360. We will incur a 20% fixed restocking fee which would be deducted from your refund total. Don't like the product for any specific reason? You can return it. #Isadora fabric chaise sectional full#We will pick up from your address at no cost to you and issue a full refund upon arrival at our warehouse.
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